{"id":6,"date":"2023-07-04T15:54:27","date_gmt":"2023-07-04T15:54:27","guid":{"rendered":"https:\/\/helpdesk.techacci.ca\/?page_id=6"},"modified":"2023-07-07T12:13:44","modified_gmt":"2023-07-07T12:13:44","slug":"one-page-express","status":"publish","type":"page","link":"https:\/\/helpdesk.techacci.ca\/","title":{"rendered":"Front Page"},"content":{"rendered":"&nbsp;\r\n<h2><span style=\"color: #ff6600;\">Remote Support\u00a0Service Levels<\/span><\/h2>\r\n<span style=\"color: #ff6600;\">Techacci\u00a0will respond to remote support related incidents and\/or requests submitted by the Client either by phone or email within the following time frames or as otherwise discussed and agreed to.<\/span><br><br>\r\n\r\n<span style=\"color: #ff6600;\"><strong>During Business Hours (Monday to Friday \u2013 9am to 5pm):<\/strong><\/span>\r\n<ul>\r\n \t<li><span style=\"color: #ff6600;\">Within 4 hours for first response and up to 24 hours (1 business day) for resolution on any issues classified as <strong>Urgent \u2013 additional per\/hr charge<\/strong>.<\/span><\/li>\r\n \t<li><span style=\"color: #ff6600;\">Within 8 hours for first response and up to 48 hours (2 business days) for resolution on any issues classified as <strong>High \u2013 additional per\/hr charge<\/strong>.<\/span><\/li>\r\n \t<li><span style=\"color: #ff6600;\">Within 16 hours for first response and up to 72 hours (3 business days) for resolution on any issues classified as <strong>Medium<\/strong>.<\/span><\/li>\r\n \t<li><span style=\"color: #ff6600;\">Within 32 hours for first response and up to 120 hours (5 business days) for resolution on any issues classified as <strong>Low<\/strong>.<\/span><\/li>\r\n<\/ul>\r\n&nbsp;\r\n[supportcandy]","protected":false},"excerpt":{"rendered":"<p>&nbsp; Remote Support\u00a0Service Levels Techacci\u00a0will respond to remote support related incidents and\/or requests submitted by the Client either by phone or email within the following time frames or as otherwise discussed and agreed to. During Business Hours (Monday to Friday \u2013 9am to 5pm): Within 4 hours for first response and up to 24 hours&hellip; <br \/> <a class=\"button small blue\" href=\"https:\/\/helpdesk.techacci.ca\/\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/helpdesk.techacci.ca\/index.php?rest_route=\/wp\/v2\/pages\/6","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helpdesk.techacci.ca\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/helpdesk.techacci.ca\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/helpdesk.techacci.ca\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/helpdesk.techacci.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=6"}],"version-history":[{"count":32,"href":"https:\/\/helpdesk.techacci.ca\/index.php?rest_route=\/wp\/v2\/pages\/6\/revisions"}],"predecessor-version":[{"id":99,"href":"https:\/\/helpdesk.techacci.ca\/index.php?rest_route=\/wp\/v2\/pages\/6\/revisions\/99"}],"wp:attachment":[{"href":"https:\/\/helpdesk.techacci.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=6"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}